1. Information We Collect

We may collect personal information that you voluntarily provide when contacting us, including:

• Your name and company name

• Email address and telephone number

• Project details, drawings and other information submitted for enquiries or quotations

• Correspondence relating to our services

Our website may also collect certain technical information, such as IP addresses, browser types, device information and website usage data, through cookies and website technologies.

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2. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and quotation requests

• Communicate with clients, suppliers and business partners

• Provide information about our services

• Manage business relationships and project correspondence

• Maintain and improve our website

• Meet applicable legal and regulatory obligations

We do not sell personal information to third parties.

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3. Website Hosting and Third-Party Services

Our website is hosted on the Wix platform, which may process certain visitor information to operate, maintain and secure the website.

Our website may also contain links to external platforms, including Sketchfab, for interactive 3D model viewing.

When you access a third-party website, its own privacy policy and data handling practices apply.

We recommend reviewing the privacy policies of external websites you visit.

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4. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, security and performance monitoring.

Some cookies may be provided by Wix or other third-party services used on our website.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

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5. Information Storage and Security

We take reasonable steps to protect personal information against unauthorised access, misuse, loss or disclosure.

Information may be stored in our business email systems, website hosting services and other business systems.

Some service providers may process or store information outside Australia. Such processing is subject to the relevant service providers' arrangements and applicable legal requirements.

We retain personal information for as long as reasonably necessary for business purposes or as required by law.

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6. Disclosure of Information

We may share personal information with service providers who assist us in operating our website or conducting our business, where reasonably necessary.

We may also disclose information where required or authorised by law.

We do not sell or rent personal information for third-party marketing purposes.

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7. Access, Correction and Privacy Enquiries

If you wish to access, correct or enquire about personal information we hold about you, please contact us using the details below.

You may also contact us if you have concerns about how your personal information has been handled. We will review your enquiry and respond within a reasonable timeframe.

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8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality or applicable legal requirements.

Any updates will be published on this page with a revised date.

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9. Contact Us

Universal Building Pty Ltd

Melbourne, Victoria, Australia

Email: info@universalbd.com.au

For any questions regarding this Privacy Policy or our handling of personal information, please contact us by email.

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